4 Pivotal Learnings for Good Customer Service and Collaboration
There is something both parents and leaders can do about it.
“Hi, I’m Tim Sweet from the Dalhousie 141 scouts. I’m asking for bottles today to pay for our camps and activities this year. I also want you to know that the 141 is here to serve. If you need help ‘we’ll do our best!’ Can we do anything for you today?”
Whether the homeowner contributed or not, we kindly thanked the neighbour before leaving. Sometimes, even without a donation, my fellow scouts and I found ourselves raking leaves or moving a pile of junk to the curb when asked, true to our motto.
Parents have picked up on this discomfort – and many seek to save their kids from it. Sometimes, no one visits door at all. Instead, we receive flyers that state some group will be accepting donations and if we wanted to contribute, we should have our bottles bagged, labeled and on the curb by nine-o-clock Saturday morning.
Come Saturday; the kids that do make it to the door are not required to interact or show a modicum of professionalism when asking for donations. Whizzed through the community, the child sits in the front of a warm vehicle on a device while parents do much of the work. This strategy might be more efficient, and keep toes warmer on a cold Canadian morning, but at what cost?
Collaboration and Service
Is it any wonder that we’re often disappointed by those manning tills and taking phone calls today? I don’t believe that the youth is to blame… they are traveling the road we as a society have laid out. Unfortunately, we are all poorer for making this path a smooth one.
Raising Performance and Professionalism
It’s not too late to start building these skills in ourselves and others. To improve performance and accountability, I coach my client-leaders to instill confidence in adult staff by following these principles. As a parent, I try to follow the same guidelines.
- Getting them to do the legwork for their cause.
- Preparing them to ask for or offer something to someone they don’t yet know or who may be intimidating.
- Give them security and license to show service and compassion towards others.
- Help them find their voice and identity through opportunities to represent themselves and their team.
As parents, it might be uncomfortable and challenging to put our kids out front. Collecting bottles or selling cookies might lead to cold toes, but it will also lead to warmth with customers, suppliers, employers and coworkers.
Trust they can do it and will learn good things from the experience, and we’ll all be better for it.